SHIPPING 

PLEASE NOTE: We endeavour to process, pack and post orders within three (3) business days, however this could take longer during periods of high demand. Unfortunately there may be delivery delays beyond our control and we sincerely apologise for any inconvenience this may cause.

We use Australia Post to ship and track orders from the Sunshine Coast, Queensland, AUS.  Orders placed on this website will be shipped from AUS and invoiced in Australian Dollars (AUD). Carriers and shipping fees may vary depending on the service chosen and the shipping destination. While shipping usually takes 2-10 business days, postage during peak periods or to locations in Western Australia, Northern Territory and rural areas can take a little longer. If you do not receive a tracking number (and have checked your 'spam' folder), please contact us here.  All items will be sent without a signature required at the receiver's end with Authority to Leave (unless you state otherwise).  Wholesale orders may be shipped with another carrier to find you the best price. 

We are happy to announce that we offer a flat rate for all of our customers.  Below are the rates for regular and express shipping:

Under $100 - $11.95 (regular), $15.95 (express)

$100 - $200 - $14.95 (regular), $18.95 (express)

$200 + over - FREE 

All products are inspected for damage and packed with the utmost care, however we are not liable for damages incurred during shipping. This is the responsibility of the delivery company and should be discussed with the provider.

+ INTERNATIONAL SHIPPING

We are so excited to announce that we ship worldwide. Shipping costs vary for each country and will be automatically calculated upon checkout.  These costs are beyond our control however, we will always do our best to keep the shipping fee as low as possible for you where possible. 

International orders placed outside Australia may be subject to customs or import fees. Any customs or import fees are to be paid by the recipient once the parcel reaches its destination. Customs policies and import duties vary widely from country to country and unfortunately we do not have control over them. You can contact your local customs office for more information.

If you refuse a shipment from Wander + Wild, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package back to Wander + Wild.

+ ORDER COLLECTION

Orders are available for collection from our Warehouse in Caloundra on Monday's only.  You may arrange a time to collect your order between 10am-1pm.  Please contact us via email to confirm a pick up time. 

RETURNS  

We want you to fall in love with your Wander + Wild shopping experience and making you happy brings us so much joy!  Our wish is for you to be happy with the items you have chosen, and we’ll always work hard to find a solution for our wonderful customers.

If you're not satisfied with your purchase of your rainwear or the sizing isn’t quite right, we’ll gladly accept your item/s back for RETURN OR EXCHANGE OF RAINWEAR ONLY within 14 days from the date of purchase if it is unworn, unused, unwashed and undamaged with tags still attached.  Returns found to be otherwise will be returned back to you at your expense.

We recommend trying on all pieces immediately upon delivery of your order to ensure you’re able to get in touch with us if you wish to return an item within the 14 day window.

All items must be returned in the condition that you received them in or the refund/exchange may not be valid.  If you are needing a different size, please enclose a note inside the returned package with your order number, what you would like to exchange the products for and your return address.  Please email us at hello@wanderandwild.com.au BEFORE returning your package for more return/exchange information.  

The return cost of all items are the responsibility of the purchaser and all shipping costs are non-refundable.  Shipping rates for a small business can be quite costly and we thank you so much for your understanding with this.   

 

+ HOW TO RETURN YOUR ITEMS FOR A REFUND:

1. Contact us by email or using our contact form within 14 days from the date of purchase. Please include your full name, order number and the item you are wishing to return.

Subject Line:  Please use "RETURN #*your order number*" as the subject line.

Please do not DM us on Instagram or Facebook with order inquiries as it is very difficult to keep track of all of them.

Once we have accepted your return and providing it meets our protocols above, we will email you our return shipping address. 

2. Please carefully re-package all items by re-using the satchel we sent to you by turning it inside out and ensure all items are safe and well protected inside. You may use your own satchel or box if required.  Please ensure the package is firmly sealed prior to sending. Please be advised that if items are damaged in transit, their return may be refused.

3. Please include a note inside your parcel with your full name, order number, return/exchange request and your return address. The cost of return shipping is the responsibility of the purchaser.

4. Please lodge your parcel at your nearest post office. We strongly recommend you pay for tracked shipping, as we do not accept any responsibility if your returns get lost in transit. Please keep your tracking number somewhere safe in case you need to track its whereabouts.

Once we have received your returned item, in a new/unused /unworn condition, you will be issued with a refund for the purchase or an exchange - whichever you have requested.  We aim to refund you within 14 days of receiving the returned item to the payment method you used during checkout.

Please note: If you have purchased your item with a discount code, you will be refunded the exact value you paid for your item, not the full RRP.

 

FAULTY ITEMS

We quality check every item that is packed and shipped out and have a strict quality control procedure. If for some reason you think you have received a faulty item, please contact us within 5 business days of receiving your item so that we can discuss the fault and offer you a resolution.  Please keep in mind that all of our items are handmade and may have slight human error that could vary on each pair or item. This is the beauty in purchasing a natural, handmade product - no two items will ever be identical and what a magical thing that is!  If you purchase a pair of our 'Perfectly Imperfect' seconds gumboots, there will be imperfections which you agree to when purchasing.